This Privacy Policy applies to information collected by V.H International Holding Pty Ltd (ABN 64 112 512 633). It outlines how we manage your personal information and safeguard your privacy.
We understand your concerns about privacy and the security of your personal information. Your privacy is important to us and we are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). We are committed to protecting the personal information that we hold about you.
When we use the term “personal information” in this policy, we mean information about an identified individual, or an individual who is reasonably identifiable.
We only collect personal information that is reasonably necessary for us to provide you with the highest level of service.
Below are some examples of personal information we may collect from you:
- • Your contact details (including your name, email addresses, mobile number and addresses).
- • Transactional information about the purchase of our products and services.
- • We collect sensitive information where required by law (e.g. to verify your identity).
We collect your personal information in a number of ways including:
- • Directly from you such as when you provide the information by phone, email or in application forms submitted; and
- • From third parties such as a agents or identity verification service providers.
If you provide us with an incomplete application, we may not be able to provide you with our products and services until the application is complete.
If you do not provide us with all relevant identity verification documents, or adequately satisfy electronic identity verification requirements, we may not be able to provide you with our products and services until the identify verification is complete.
If you choose not to disclose your details or correctly answer verification questions, we may not be able to process transactions you have requested.
We may collect, use and disclose your personal information for the primary purpose of providing the products and services requested by you, as well as for related purposes such as:
- • To verify your identity or transactions which you may wish to enter into with us;
- • To process your applications and request for products and services;
- • To administer and manage the provision of our products and services;
- • To respond to queries and complaints or to provide you with our general customer service;
- • To comply with laws and regulatory requirements, including anti-money laundering, financial services and taxation laws, or complying with any request made by a governmental authority in connection with legal proceedings or the prevention or detection of fraud and crime;
- • To comply with our risk management policies and procedures;
- • To conduct product and market research;
- • To train our staff; or
- • If attending our offices in person, to assist us in providing a safe and secure environment for our employees and visitors.
- • Professional service firms that provide services to us, such as legal and audit services or data or information services;
- • Our related companies; or
- • Otherwise in accordance with this policy.
We may contract out some of our administrative and support functions to external service providers from time-to-time. Only information necessary for these service providers to carry out their functions will be provided and will be subject to confidentiality clauses in the relevant services agreements.
Personal information such as contact details may change from time-to-time and we ask that you keep us informed of any changes by notifying us. Changes to some details, such as a change of name, may require additional documentation to verify the change.
We store personal information in a combination of computer storage facilities, paper-based files and other records. These are held on our premises and systems and can also be offsite using trusted third parties. Some personal information may be held by data service providers located overseas (such as “Cloud” service providers for data storage and management purposes). We maintain effective control of the information under contractual arrangements. We will take reasonable steps to protect personal information from loss, interference or misuse, and unauthorised access, modification or disclosure.
Where personal information is no longer required to be retained, we will take such steps as are reasonable in the circumstances to de-identify the information or put it beyond use.
This Privacy Policy sets out our policies on the management of personal information and is made freely available on our website, or in hardcopy if requested.
Generally, we will provide you with access to your personal information that we hold, unless a particular exception applies, such as where:
- • It would be unlawful to provide the information;
- • Providing access would be likely to prejudice an investigation of possible unlawful activity;
- • The information is relevant to legal proceedings and would not be accessible in the normal discovery process;
- • Giving access would have an unreasonable impact on the privacy of other individuals;
- • It would pose a serious and imminent threat to the life or health of any individual; or
- • The request is frivolous or vexatious.
If a request for access would divulge a commercially sensitive decision-making process, then we may provide an explanation rather than direct access to the information.
If we become aware that personal information we hold about you is inaccurate, incomplete, misleading or irrelevant, then we will take reasonable steps to amend it. If we receive a request from you to correct your information, then we will seek to correct it. If you and we disagree about the accuracy, completeness or currency of our records, then you have the right to request that we note your disagreement on those records.
We may make changes to this Privacy Policy from time-to-time for any reason and will make concerted efforts to update the website in a timely manner.
If you would like more information about how we manage your personal information or if you wish to change your contact information, please contact us at the following:
Email: info@vh-int.com
Post: 63 Badu Court, Meadowbrook QLD 4131
If you wish to raise any concerns about any breach or potential breach of your privacy, please contact us and we will make every effort to resolve your complaint internally. If you wish to raise a concern, you should be aware of the following:
- • Your complaint should be made in writing to us (via post or email).
- • We will attempt to respond within 30 days from receipt of your request.
- • The complaint may also be taken to the Office of the Australian Information Commissioner (OAIC).
For more information on how you may lodge a complaint with the OAIC, please contact the OAIC hotline service on 1300 363 992 or email enquiries@oaic.gov.au.